reflowhub

Legal

Privacy Policy

Last updated: 10 March 2025

1. Introduction

Reflow Hub Pty Ltd (ABN 58 608 364 307) ("Reflow Hub", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our websites (including reflowhub.com, rhw.app, rhex.app, and related subdomains), mobile applications, and any other services we operate (collectively, the "Services").

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, business name, ABN, and job title.
  • Contact information: email address, phone number, and business address.
  • Account information: username, password, and account preferences.
  • Transaction information: order history, payment details, invoices, and device information (such as IMEI, model, and condition).
  • Technical information: IP address, browser type, device type, operating system, and usage data collected through cookies and similar technologies.
  • Communications information: correspondence with us, including support requests and feedback.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you register, place orders, or contact us.
  • Automatically through cookies, analytics tools, and similar technologies when you use our Services.
  • From third parties, such as business partners, payment processors, and publicly available sources.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and maintain our Services.
  • To process transactions and manage orders.
  • To communicate with you, including sending service updates and responding to enquiries.
  • To improve our Services, including analysing usage patterns and trends.
  • To comply with legal obligations and enforce our terms.
  • To protect the security and integrity of our Services.
  • For marketing purposes, where you have consented or where otherwise permitted by law.

5. Disclosure of Your Information

We may share your personal information with:

  • Service providers: third-party companies that assist us in operating our Services, such as hosting, payment processing, analytics, and customer support providers.
  • Business partners: wholesale trading partners and other businesses you transact with through our platform.
  • Legal and regulatory: government authorities, regulators, or law enforcement where required by law or to protect our legal rights.
  • Corporate transactions: in connection with a merger, acquisition, or sale of assets.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs.

7. Cookies and Tracking Technologies

We use cookies and similar technologies (including Google Analytics, Microsoft Clarity, and LinkedIn Insight Tag) to collect usage data, analyse trends, and improve our Services. You can manage your cookie preferences through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include encryption, access controls, and secure hosting infrastructure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

10. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Complain about a breach of the APPs.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

11. Complaints

If you believe we have breached the APPs, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

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